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In a matter of 18 months, Cathy Konnik’s team went from an organization that trained new franchisees, to creating learning opportunities to upskill every role in the field. Learn how the team at Subway instituted governance to ensure alignment to the business; developed an L&D brand; and formed partnerships with key stakeholders and ambassadors. As they built their credibility within the company, the team focused on a program to address the area of greatest need, then rolled it out using a multimodal approach to promote it and increase the level of adoption — which turned into real business results.
In this brief session, you will:
- Learn the importance of listening to the business first, through discussions and job shadowing.
- Discover how to create learning champions — the early adopters of your programs who encourage their peers to adopt, too.
- Understand that you must find and create your learning story to inspire the development of your programs.